This workshop series is designed for CEOs and upper-level management to deepen their understanding of the critical role direct care employees play in healthcare, disability services, and long-term care. These frontline workers provide essential services that directly impact patient and client outcomes, yet they often face challenging working conditions, high turnover rates, and systemic barriers to job satisfaction and career advancement.

Through interactive sessions, expert-led discussions, and real-world case studies, participants will:

• Explore the Workforce Landscape: Gain insights into the demographics, working conditions, and economic challenges faced by direct care employees.

• Understand Organizational Impact: Learn how turnover, burnout, and workforce instability affect service quality, operational costs, and organizational reputation.

• Foster Inclusive Leadership: Examine how leadership approaches can create a culture of respect, equity, and opportunity for direct care workers.

• Develop Retention Strategies: Identify policies and practices that improve job satisfaction, enhance worker well-being, and reduce turnover.

• Implement Sustainable Solutions: Build actionable plans to improve workforce stability and elevate the quality of care provided.

By the end of the series, executives will have a clear understanding of how investing in direct care employees strengthens their organization’s resilience, service quality, and financial performance. This series is essential for leaders committed to creating a more sustainable and effective care workforce.

Each workshop has a core concept based on key data points from the NY DSP Study:

1. Workplace power dynamics

2. Building a culture of respect

3. The workforce landscape 

4. Leading for sustainability

5. Empathy