This is a series of five workshops. Only 25 attendees will be accepted.

This five-workshop series is designed for CEOs and upper-level management to deepen their understanding of the critical role direct care employees play in healthcare, disability services, and long-term care. These frontline workers provide essential services that directly impact patient and client outcomes, yet they often face challenging working conditions, high turnover rates, and systemic barriers to job satisfaction and career advancement.

Through interactive sessions, expert-led discussions, and real-world case studies, participants will:

• Explore the Workforce Landscape: Gain insights into the demographics, working conditions, and economic challenges faced by direct care employees.

• Understand Organizational Impact: Learn how turnover, burnout, and workforce instability affect service quality, operational costs, and organizational reputation.

• Foster Inclusive Leadership: Examine how leadership approaches can create a culture of respect, equity, and opportunity for direct care workers.

• Develop Retention Strategies: Identify policies and practices that improve job satisfaction, enhance worker well-being, and reduce turnover.

• Implement Sustainable Solutions: Build actionable plans to improve workforce stability and elevate the quality of care provided.

By the end of the series, executives will have a clear understanding of how investing in direct care employees strengthens their organization’s resilience, service quality, and financial performance. This series is essential for leaders committed to creating a more sustainable and effective care workforce.

• 1. Power Dynamics

  with Jen Cohen & Anne Parmeter

  Recognize how one’s own lived experiences influence their perspectives, assumptions, and expectations—and how those perspectives, assumptions, and expectations powerfully shape policies and worker’s experiences.

  May 2, 2025, 1 PM–2:30 PM

• 2. Building a Culture of Respect

  with Jen Cohen & Robert Budd

  May 16, 2025, 1 PM–2:30 PM

• 3. What’s the Story? A brief history of insecurity

  with Jen Cohen & Anne Parmeter

  June 4, 2025, 1 PM–2:30 PM

• 4. How to Right the Ship: Leading for sustainability

  with Robert Budd & Marco Damiani

  June 13, 2025, 1 PM–2:30 PM

• 5. Empathy: The not-so-secret key to transformation

  with Jen Cohen, Tibi Guzman & Robert Budd

  June 23, 2025, 1 PM–2:30 PM